Cancellation & Refund Policy

1. Customer Cancellations

You may cancel a booking at any time from your customer dashboard. The refund you receive depends on how close to the scheduled service date you cancel.

• Free cancellation: 48 hours or more before the scheduled time — full refund of any amounts collected.
• Late cancellation: less than 48 hours before — a cancellation fee up to the deposit may apply, as disclosed at booking.
• No-show: if you are not present at the scheduled time, the provider may charge the full booking amount.

2. Provider Cancellations

If a provider cancels a confirmed booking, you will receive a full refund of any amounts paid, and we will help you find a replacement provider. Repeated provider cancellations are tracked and may result in account review.

3. Rescheduling

Either party may propose a new date or time. The other party must accept before the change takes effect. Until accepted, the original booking time remains. Calendar conflicts are checked automatically before a reschedule is confirmed.

4. Refund Processing

Approved refunds are returned to the original payment method within 5–10 business days. The exact timing depends on your card issuer. Partial refunds are supported where a dispute or change order applies.

5. Disputes

If you believe a service was not completed as agreed, you may open a dispute. Our team reviews the job history and messages and may issue a full or partial refund. See our Dispute process in the Terms of Service.

6. Emergency Exceptions

If an emergency (medical, natural disaster, or similar) prevents you from attending, contact support with details and we may waive cancellation fees at our discretion.